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Before making your first deposit to $ or enjoying any features, every Canadian participant is expected to review the following structure for account management, financial transactions, and responsible play.
For clarifications on any point, dedicated assistance is available via live chat or email. Ensure you fully understand these provisions to protect your balance in $ and enjoy a secure experience.
To create a new profile, Canadian participants must provide accurate personal details including first and last names, date of birth, current address, valid email, and a secure password.
Only individuals who meet the minimum age in accordance with Canada regulatory guidelines can initiate the sign-up procedure.
A confirmation email is sent upon submission. To activate your profile, you need to click the link in that message that says "verify." If you don't get it within a few minutes, look in your spam folder or ask for another one in the support section.
Before you can deposit $ or use any of the platform's features, you must prove your identity according to anti-money laundering laws and local licensing.
Usually, acceptable documents include a government-issued photo ID (like a passport, national ID, or driver's license), proof of address dated within the last three months (like a utility bill or bank statement), and, if required by law, documents that show where the money came from.
All scans or pictures must be clear, unobstructed, and show the whole document. Any differences or expired documents will slow down verification and access, such as requests to withdraw money or changes to financial information.
The usual time frame for processing submitted records is 48 hours, but this can change depending on the number of records and their quality.
For extra security, the system may ask for a short video call or a selfie of you holding your ID, especially if there are any problems or strange activity on your account.
Participation in these procedures is a legal obligation in Canada and ensures continued eligibility for all services and balance operations with $.
Failure to complete validation may result in account suspension and possible forfeiture of bonus offers.
You can see the current verification status on your personal dashboard. If you need help, you can contact our compliance team through the contact form or live chat. We also have specialised support for Canadian questions.
All payments are made in $. To avoid delays, make sure the information on your profile matches the payment provider you choose.
Deposits and withdrawals may be performed via major credit cards, e-wallets, and bank transfers approved for Canadian residents.
Individual limits can be set by customers in their account dashboard or requested through customer support.
Most of the time, deposits are credited right away. Requests to withdraw money are looked at by the company, and it usually takes up to 24 hours for them to be approved.
But the time it takes to get the money depends on the payment method:
Local financial rules may require verification documents to process the first withdrawal or for security checks.
Before you can take out money from a bonus, you may have to meet certain wagering requirements. To avoid blocked transactions, check your account terms often to see what's new.
Contact our support team if a deposit or payout is not reflected within the expected timeframe. For Canadian customers, support is available in their own language and can help you with every step of the payment process, whether you're making a deposit or a withdrawal of $.
Participants from Canadian can use digital entertainment platforms that put the highest value on honesty through independently certified random number generators (RNG).
Accredited third parties rigorously test each virtual slot, table, or instant-play title to make sure that there is no manipulation or bias.
According to Canada law, external audit reports and payout percentages are checked and made public.
Responsible gaming rules say that people under the age of 18 can't use the portal. Before you can make a deposit, withdraw money, or do anything else with your account, you must prove your age.
Before customers can use their accounts, they must be at least the legal minimum age in Canada jurisdiction.
Proactively enforce country-based exclusions. Users who live or work in areas that are off-limits will not be able to register or add money to their $ balances. The account dashboard has new lists of areas that are affected.
Using VPNs, proxies, or fake credentials is not allowed and could lead to your account being suspended right away and your winnings being lost.
Promotional offers, bonuses, and loyalty programs follow clear rules that spell out the maximum bet sizes, eligible titles, and wagering criteria in accordance with Canada regulatory standards.
Data protection measures follow GDPR and local privacy laws. They use advanced encryption to keep customer information and financial data safe.
There are clear ways to settle disputes: third-party regulators look into any problems with payouts, RNG outcomes, or following conduct rules to make sure that the process is fair and quick.
For players from Canadian, all promotional rewards and free credits are subject to the clear rules listed below.
Each campaign has its own rules and requirements, so make sure you read them all carefully before you join.
| Bonus Type | Minimum Deposit ($) | Wagering Multiplier | Eligible Games | Expiration |
|---|---|---|---|---|
| Welcome Deal | 20 | times the bonus amount | Slots only | 30 days |
| Free Spins | 10 | 35x winnings | Chosen slots | 7-Day |
| Loyalty Reward | 15x credits | All games | 14 days |
To turn any promotional amount or free spin winnings into withdrawable $, all of the required betting conditions must be met within the time limit.
The percentages that count towards completion can be different for each product. Most slot titles count at 100%, but classic table games may only count at 10% unless otherwise stated.
Any bets over a certain limit for a single round do not count towards meeting requirements. Always check the specific promotion rules for these limits.
After the expiration date, any unused promotional credits and free spins are taken away from accounts. All outstanding requirements for lapsed incentives will be cancelled, and any remaining balances will be lost.
Please keep in mind that you can only use one active incentive at a time unless the terms of the offer say otherwise.
If there is a suspicion of cheating or breaking these rules, all promotional credits and any winnings that come after that may be held until a review is done.
If you have questions about receiving or giving up any incentive, help is available. For personalised Canadian support, please use the localised customer service channels that are available.
If there is evidence of unauthorised access, breaches of conduct, irregularities in gameplay, or failure to meet age and verification criteria, accounts may be temporarily suspended or permanently closed.
One thing that can be done is to freeze the balance in $ while the investigation is going on.
If someone has more than one account or is acting fraudulently, their profiles may be disabled without warning.
People who have registered their email addresses get notifications with information about the incident and the paperwork they need to do to reactivate their account.
The review process must be finished before you can access any suspended balance in $.
If the outcome shows that the behaviour was wrong, the remaining credits may be taken away according to Canada rules.
Users can appeal decisions by sending proof to the compliance department within 14 days of getting a suspension notice.
If players want to dispute a transaction, game outcome, or account status, they can do so by filling out the official support form or sending an email to the dedicated complaints address listed on the help page.
Within two business days, you will get a response to your complaint.
The goal of resolution efforts is to finish within 14 days. More time may be needed for complicated cases, and updates will be given in the meantime.
If internal procedures don't work out, users can take their disputes to independent adjudication bodies that are set up by Canada regulatory requirements.
During valid complaints, you will not be stopped from withdrawing or depositing in $ unless it is required by law or for the safety of your account.
Users should keep records of their transactions and communications so that they can refer to them in case of future problems.
Bonus
for first deposit
1000CAD + 250 FS
